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Job Summary

We are looking for an experienced On-Site Account Leader to manage and support our on-site teams across multiple client sites in Kent. You willbe responsible fordelivering a high-quality service to one of our key client portfolios, ensuring KPIs and SLAs are met while maintaining strong operational and commercial control.

This is a hands-on role, working closely with planning, recruitment, and management teams to ensure smooth day-to-day operations and excellent client satisfaction.

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Key Responsibilities

Account & Client Management

• Lead on-site service delivery to ensure orders are fulfilled on time and in full

• Build and maintain strong relationships with clients, understanding their needs and expectations

• Work closely with central and regional planning teams to support labour delivery

• Prepare and present KPI reports for weekly and monthly client meetings

• Complete and track all follow-up actions from client reviews

Service Delivery & Operations

• Allocate and manage staff across multiple sites and shifts

• Ensure labour supply matches operational forecasts

• Maintain high standards of performance, compliance, and service delivery

• Ensure accuracy and completion of reports, timesheets, and documentation

Temporary Workforce Management

• Lead daily on-site activities and support associates and Supertemps (STs)

• Monitor attendance, performance, productivity, and conduct

• Handle absence, disciplinary issues, and performance concerns

• Coordinate inductions, ensuring all paperwork and training are completed

• Manage PPE issuing and returns, including payroll deductions

• Oversee access card allocation and site coverage

Staff Management & Development

• Support HR processes and resolve frontline issues professionally

• Coach and develop team members and STs

• Carry out regular site checks for cleanliness, health & safety, and compliance

General Responsibilities

• Act as a professional ambassador for Pro-Force

• Promote and uphold the Pro-Force Gold Standard

• Ensure compliance with legislation, policies, and procedures

• Maintain confidentiality and strong health & safety standards

• Support continuous improvement and wider business objectives

• Carry out additional duties as required by Senior Management

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Skills & Competencies

• Strong leadership and people management skills

• Excellent communication and relationship-building ability

• Confident problem-solver with a calm approach to conflict

• Highly organised with strong attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Confident in report writing and performance analysis

• Full Driving Licence essential

• Must have proof of Right to Work

For Full information on our data protection procedures in accordance with the Data Protection Act 2018, please see our Privacy Notice available via our website. Pro-Force is an equal opportunity employer. For full information on how Pro Force collects,usesand stores data please refer to our Privacy Notice on our website

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