​Job Summary

We are looking for an experienced On-Site Account Leader to manage and support our on-site teams across multiple client sites in Kent. You will be responsible for delivering a high-quality service to one of our key client portfolios, ensuring KPIs and SLAs are met while maintaining strong operational and commercial control.

This is a hands-on role, working closely with planning, recruitment, and management teams to ensure smooth day-to-day operations and excellent client satisfaction.

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Key Responsibilities

Account & Client Management

• Lead on-site service delivery to ensure orders are fulfilled on time and in full

• Build and maintain strong relationships with clients, understanding their needs and expectations

• Work closely with central and regional planning teams to support labour delivery

• Prepare and present KPI reports for weekly and monthly client meetings

• Complete and track all follow-up actions from client reviews

Service Delivery & Operations

• Allocate and manage staff across multiple sites and shifts

Ensure labour supply matches operational forecasts

• Maintain high standards of performance, compliance, and service delivery

• Ensure accuracy and completion of reports, timesheets, and documentation

Temporary Workforce Management

• Lead daily on-site activities and support associates and Supertemp's (STs)

• Monitor attendance, performance, productivity, and conduct

• Handle absence, disciplinary issues, and performance concerns

• Coordinate inductions, ensuring all paperwork and training are completed

• Manage PPE issuing and returns, including payroll deductions

• Oversee access card allocation and site coverage

Staff Management & Development

• Support HR processes and resolve frontline issues professionally

Coach and develop team members and ST

• Carry out regular site checks for cleanliness, health & safety, and compliance

General Responsibilities

• Act as a professional ambassador for Pro-Force

• Promote and uphold the Pro-Force Gold Standard

• Ensure compliance with legislation, policies, and procedures

• Maintain confidentiality and strong health & safety standards

• Support continuous improvement and wider business objectives

• Carry out additional duties as required by Senior Management

Skills & Competencies

• Strong leadership and people management skills

• Excellent communication and relationship-building ability

• Confident problem-solver with a calm approach to conflict

• Highly organised with strong attention to detail

• Ability to manage multiple priorities in a fast-paced environment

• Confident in report writing and performance analysis

• Full Driving Licence essential

• Must have proof of Right to Work

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For Full information on our data protection procedures in accordance with the Data Protection Act 2018, please see our Privacy Notice available via our website. Pro-Force is an equal opportunity employer. For full information on how Pro Force collects, uses and stores data please refer to our Privacy Notice on our website

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