​Main Duties & Responsibilities

Accommodation

• Provision of welfare support to occupants (140 workers), including answering queries and resolving issues

• Manage day-to-day operations of the onsite accommodation facilities, including check-in/check-out procedures, maintenance requests, and resolving any accommodation-related issues promptly.

• Conduct regular inspections of accommodation units to ensure they meet quality standards and address any maintenance or cleanliness concerns.

• Address any complaints or concerns raised by residents in a timely and professional manner, striving to achieve high levels of satisfaction.

• Implement and enforce policies and procedures related to accommodation services, ensuring compliance with health, safety, and regulatory standards.

• Escalating issues to management as is concerned.

• Performing routine checks as is required.

• Carrying out fire drills and other fire safety checks as is required.

• Ensuring all accommodation is compliant with regulatory & internal standards.

• Ensuring the safety of all workers residing in accommodation

• Completion of accommodation documentation & accurate record keeping

General

• Deliver all activities through strict adherence to applicable legislation and in accordance with Pro-Force policies and procedures.

• Provide regular timely reports and adhoc reports as is required to management.

• Building strong and effective working relationships with all colleagues, clients, and workers

• Communicate, liaise, and negotiate internally and externally using appropriate methods in order to facilitate the development and profitability of sustainable business relationships.

• Represent Pro-Force in a professional manner at all times, and treat all clients, customers, colleagues, employees, workers and drivers with dignity and respect.

• Work diligently to achieve and exceed standards and levels of performance as agreed with the Senior Management / Management team.

• Uphold Pro-Force’s commitment to equality, diversity, and equal opportunities at all times, leading by example to create a positive culture that minimises discrimination and inequality.

• Carry out all tasks with respect and understanding of the importance of confidentiality.

• Carry out all tasks in accordance with health and safety regulations, and ensure that reasonable care is taken for personal safety and the safety of others

• Any other duties as is reasonable required by Senior Management.

Requirements:

Must be able to speak and read English and speak Russian.

Right to work in the UK required

• Strong interpersonal and communication skills, with the ability to interact effectively with individuals from diverse backgrounds.

• Excellent organizational and problem-solving abilities, with a proactive approach to addressing issues.

• Attention to detail and a commitment to maintaining high standards of cleanliness and maintenance.

• Ability to work independently as well as part of a team, with a customer-oriented mindset.

Benefits:

• Free accommodation